Frequently Asked
Questions

KYC stands for Know Your Customer — it is a mandatory identity verification process required by PAGCOR regulations and Philippine anti-money laundering law. loveph requires KYC to confirm your identity, verify your age (21+), and ensure the security of your account. Without completing KYC, you will not be able to make deposits or withdrawals. The process is straightforward: upload a government-issued ID (such as a Philippine passport, SSS ID, PhilSys ID, or driver's licence) and a selfie. Most verifications are completed within 24 hours.

loveph accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• PhilSys National ID
• Driver's Licence (LTO)
• SSS / GSIS ID
• PRC Professional ID
• Voter's ID
• Postal ID

All documents must be valid (not expired), clearly photographed, and show your full name and date of birth. Blurry or cropped images will be rejected and you will be asked to resubmit.

No. loveph strictly enforces a one account per player policy. Creating multiple accounts is a violation of the loveph Terms & Conditions and may result in all accounts being permanently closed and any balances forfeited. If you have forgotten your login details, use the password reset function on the login page rather than creating a new account. If you believe a duplicate account was created in error, contact our support team immediately.

The minimum age to register and play at loveph Casino is 21 years old, in accordance with Philippine gaming law and PAGCOR regulations. This age restriction is strictly enforced through our KYC identity verification process. Any account found to belong to a person under 21 will be immediately closed, all funds returned, and the matter escalated to the relevant authorities. Gambling is addictive. Know when to stop.

loveph supports the most popular payment methods used by Filipino players:

• GCash — instant deposits and withdrawals
• Maya (PayMaya) — instant deposits and withdrawals
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). loveph does not accept credit card deposits or any form of cryptocurrency, in compliance with Philippine regulations.

Deposit processing times vary by payment method:

• GCash: Instant (usually within seconds)
• Maya: Instant (usually within seconds)
• Debit Card: Instant to 15 minutes
• Bank Transfer: 1–3 business hours during banking hours; next business day for transfers made after 5:00 PM or on weekends

If your deposit has not appeared after the expected timeframe, please contact loveph support via live chat with your transaction reference number.

To withdraw from loveph, log in to your account, navigate to Cashier → Withdraw, select your preferred withdrawal method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process cashouts. Withdrawal processing times:

• GCash / Maya: Within 1 hour (most within minutes)
• Bank Transfer: 1–3 business days
• Debit Card: 3–5 business days

Yes. loveph has the following deposit limits to accommodate a wide range of Filipino players:

• Minimum deposit: ₱100
• Maximum single deposit: ₱500,000

Daily, weekly, and monthly deposit limits can also be set by the player through the Responsible Gaming tools in your account settings. These player-set limits take precedence and cannot be increased without a 7-day cooling period.

loveph does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. loveph has no control over third-party fees. We recommend checking with your bank or GCash/Maya before initiating a transfer if you are unsure about applicable charges.

loveph offers a wide selection of casino games designed for Filipino players:

• European Blackjack — classic card game with player-friendly rules and a low house edge
• Virtual Casino — RNG-powered table games including roulette, baccarat, and more
• Slots — hundreds of video slots from leading game providers with various themes and jackpots
• Bingo — online bingo rooms with multiple card options and chat features
• Live Dealer Games — real dealers streamed in HD, available via loveph Casino

New games are added regularly. Check the loveph Casino lobby for the latest additions.

Yes. All games at loveph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live dealer games use physical cards and equipment operated by trained dealers, streamed in real time. loveph operates within the PAGCOR regulatory framework, which requires fair gaming standards to be maintained at all times.

Many of loveph's slot games and virtual casino titles offer a demo / free play mode that lets you try the game without wagering real money. This is a great way to learn the rules and features before committing your ₱. Note that demo mode winnings cannot be withdrawn — they are for practice only. Live dealer games and bingo rooms require a real-money bet to participate.

RTP (Return to Player) is the theoretical percentage of wagered money a game pays back to players over a large number of rounds. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. loveph publishes the RTP for each game in the game's information panel. European Blackjack, when played with optimal basic strategy, has one of the highest RTPs of any casino game — typically above 99%. Remember that RTP is a long-term statistical average, not a guarantee of individual session results.

loveph offers a welcome bonus to new players upon their first qualifying deposit. The exact bonus amount and structure may vary — check the current promotions page in your account dashboard after registering for the latest offer. All welcome bonuses are subject to wagering requirements, minimum deposit thresholds, and eligible game restrictions. Read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place a total of ₱30,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like blackjack may contribute less. Always check the specific terms of each bonus offer in your loveph account.

Bonuses may be removed from your loveph account for several reasons:

• The bonus expired before the wagering requirement was completed
• You made a withdrawal before completing the wagering requirement
• The bonus was claimed in violation of the promotion terms (e.g., using a VPN, duplicate accounts)
• Your account was found to have multiple registrations

If you believe your bonus was removed in error, contact loveph support via live chat with your account details and the bonus reference.

Go to the loveph Login page and click Forgot Password. Enter the email address registered to your account and loveph will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 support team via live chat.

loveph strongly recommends enabling 2FA for added account security. To activate it, log in and go to Settings → Security → Two-Factor Authentication. You can use an authenticator app (such as Google Authenticator or Authy) or receive OTP codes via SMS to your registered Philippine mobile number. With 2FA enabled, even if someone obtains your password, they cannot access your loveph account without the second verification code.

loveph uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored on loveph's servers — all payment processing is handled by certified payment gateways. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and do not sell or share your personal data with third parties for marketing purposes. For full details, see our Privacy Policy.

loveph provides the following responsible gaming tools, all accessible from Settings → Responsible Gaming:

• Deposit Limits — set daily, weekly, or monthly maximum deposit amounts
• Loss Limits — cap the amount you can lose per session, day, week, or month
• Session Time Limits — set a maximum play duration with automatic session end
• Reality Check Reminders — pop-up notifications showing your session time and net result
• Cooling-Off Period — temporary account suspension from 24 hours up to 30 days
• Self-Exclusion — permanent account closure for 6 months, 1 year, or indefinitely

For more details, visit our Responsible Gaming page.

To self-exclude, go to Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion period (6 months, 1 year, or indefinite). Your request will be processed within 24 hours. Once active, you will not be able to log in, deposit, or play. All marketing communications will be stopped immediately. Self-exclusion cannot be reversed before the chosen period ends. If you need immediate help, contact our support team via live chat and request an emergency account suspension — this takes effect instantly.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Programme — PAGCOR operates a responsible gaming framework and can refer players to counselling services
• National Center for Mental Health (NCMH) — provides mental health support and referrals across the Philippines
• Local government health centres — barangay and city health offices in Manila, Cebu, Davao, Quezon City, and Makati can provide referrals to counselling services

You can also contact loveph's responsible gaming team directly via live chat — all conversations are completely confidential. Remember: seeking help is a sign of strength, not weakness.